Frequently Asked Questions
Common questions about service, orders, delivery and payment.
General6
How can I tell how old my tyres are?
Look for the DOT code on the sidewall: the last four digits show the production week and year — 1225 means week 12 of 2025. We recommend replacing tyres older than about six years, even if they still have tread.
What is the legal minimum tread depth?
The general legal minimum is 1.6 mm. Winter tyres used for the winter obligation should have at least 4 mm. For safety we recommend replacing summer tyres at about 3 mm and winter tyres at about 4 mm — we measure it free of charge.
When should I switch to winter tyres — and are they mandatory?
Switch when the average temperature falls below about 7 °C, usually from mid-November. Commercial vehicles in Turkey must use winter tyres on intercity roads from 1 December to 1 April (governors may set other dates); for private cars they are strongly recommended.
Can you fit and repair run-flat tyres?
Yes, we fit run-flat tyres on touchless machines that protect the reinforced sidewall and the rim. Repairs are possible only in the tread area and only if the tyre was not driven without pressure — many manufacturers do not allow repair after a run-flat drive.
My TPMS warning light is on after a tyre change. What now?
First check the pressure of all four tyres. If your second set has no sensors, or the sensors are not registered, the light stays on. We can fit programmable sensors and relearn them to your car with a diagnostic tool in about 20 minutes.
Do I need an appointment, and what warranty do you give?
Walk-ins are welcome outside peak season; in October–December and March–April we recommend booking. New tyres carry the manufacturer’s warranty against production defects, and we give a 6-month warranty on our fitting, balancing and repair work.
Seasonal Tyre Change & Tyre Hotel1
How are my tyres stored in the tyre hotel?
Washed and dried, labelled with a barcode linked to your plate, and kept in a dry, dark, ventilated store: complete wheels hung or stacked flat, tyres without rims stored upright and rotated. The stock is insured, and you can collect your set at any time with one day’s notice.
3D Wheel Alignment1
How often should I have my wheel alignment checked?
With every new set of tyres, after any suspension or steering repair, after a hard hit on a kerb or pothole, and otherwise about once a year. Taxis and fleet vehicles with high mileage benefit from a check every three months.
Puncture Repair1
Can every puncture be repaired?
No. Holes up to about 6 mm in the central tread can be repaired permanently from the inside. Damage in the sidewall or shoulder, larger cuts, and tyres driven flat must be replaced — we always show you the damage before deciding.
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